Support

Frequently Asked Questions

Questions

General

How does booking work?

Pick a coach and package, choose a time slot, and pay securely — takes under two minutes.

Can I reschedule?

Yes, up to 24 hours before your session at no charge from your booking confirmation email.

What is your refund policy?

See our Refund Policy page for full details — short version: full refund if a coach no-shows.

How are your coaches vetted?

Every coach has been verified through a trial period, a profile check, and shadowing an existing coach before taking on their duties. The trial is about teaching rather than rank: a high rank shows someone can play, it does not show they can explain why a decision was right.

Do you coach outside LoL and TFT?

Not currently — we're specialists in League of Legends and TFT only.

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